Ryder Gyde: Roadside Assistance MVP Product

Ryder came to Double Nines requesting a lean team to help build out an MVP for Ryder Gyde, Ryder’s internal fleet management app. They wanted to focus on the Roadside Status, which provides all parties involved visibility into the progress of the case.

In a recent earnings call, Robert Sanchez, CEO of Ryder said, ‘Our new digital roadside experience allows drivers to pinpoint their exact location for faster and more reliable deployment of service and enables interactive real-time progress updates for drivers and fleet managers as we get our customers back on the road. We believe Ryder Gyde creates a new standard for best-in-class fleet management.” Thomas Havens, President of Fleet Management Solutions said, ‘We view that as a moment of truth for our customers when they’re broken down. So, we see it two ways: big benefit for the customer in terms of visibility; and certainly, from an efficiency standpoint in the back office at Ryder, we think will help us as well.”